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Techwave Ecommerce
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BPO Services

Techwave customer service team has been on the frontline for some of the most successful products ever launched. Our qualified customer service representatives are very courteous, professional, and well trained. Representatives have up-to-the-minute information readily available using   our integrated ordering system to offer accurate and expedient service. Within seconds, they can assist your customers' needs, from taking an order, answering product and   billing questions to tracking an order and providing an RMA. Our quick, efficient and cost-effective services have resulted in very high customer satisfaction for both our clients and their customers.

Techwave's high capacity and scalable BPO Operations incorporates skill based routing so all your calls are automatically distributed to the most qualified and trained  representatives for efficient, high quality service. Our representatives are there to service your domestic and international customers 24 hours a day, 7 days a week and 365  days a year. Guaranteed!

Our customer care services are seamless to your customers:

 
  • Phone orders Online               
  • Online chat / Live Chat               
  • Pre-sales questions               
  • Email and fax correspondence                
  • Inside sales               
  • Direct mail processing                
  • Upgrade order processing               
  • Shipment tracking               
  • Order/account status               
  • Credit Card Processing                
  • Technical support                
  • Literature requests                
  • Back Office Accounting               
  • Data Entry
  You can count on Techwave to provide only the best, high quality services to help build and nurture excellent customer relationships for the success of your business.
Advantages
  • Cost Advantages - BPO provides an accounting advantage - financial engineering with regard to assets, staff and infrastructure
  • Innovation and speed to market- Ability of the outsourcer to do things which an organization cannot do on its own or does not have the domain expertise. Increased customer satisfaction and operations that are more efficient by focused effort on customer service by the outsourcer.
  • Economy of scale - BPO provides the flexibility to respond to a rapidly changing marketplace and scale operations up or down as conditions dictate Business risk Mitigation by capitalizing on the outsourcer's knowledge of local laws, infrastructure, processes and expertise.

Techwave BPO services enable rapid access to high quality practices at the outsourcer's end. Availability to skilled personnel also increases the quality of service. Outsourcing a process also means the buyer no longer has to manage the head count. Recruiting and retaining talent in a tight market is difficult. The level of difficulty increases with the specialized knowledge required. The outsourcer, on the other hand, is adept at attracting the best and the brightest in its field. Shorter project delivery times due to the expertise of the outsourcer with regard to transition of business processes to the offshore site. Using the time difference to your favor, especially where the offshore company provides support or maintenance and ensuring better control over operations. Internal resources can now focus on core customer service processes.

We leverage our vast experience in technology implementation, excellent capabilities and expertise in process improvement techniques to provide assessment, transition, redesign, development and management of business processes and applications.

Offshore-based outsourcing is expected to bring cost savings of about 30-50% through productivity enhancements and process improvements. Apart from these, we expect our customers to gain strategic long-term benefits like deriving business analytics for profitable growth and testing new value propositions for faster and surer go-to-market executions.

 
 
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