 |
Application Development |
 |
|
We have Ability to handle the broadest range of IT needs with over 800 of the world's best-trained IT consultants located in 23 countries; Techwave.Com is uniquely positioned to deliver its flexible excellent services seamlessly to any location.
Techwave professionals have a wide range of experience crossing platform, languages, industries and devices. Our project managers and engineers are some of the best in the industry at developing drivers, applications, and algorithms. It much easier for you to allow us to develop, finishes, or tests your project
We have a well-defined and mature application development process, which comprises the complete SDLC from business case analysis to guarantee support of the application. This system provides a multi- tier delivery environment in which work responsibilities can be effectively divided between the different tiers teams spread across the globe. Each of the development phases can be defined with metrics and subsequently tracked with the web-based tools, which can be used by our customers.
|
|
The application development Environment can be used for - |
|
|
| |
- New application development
|
| |
- Existing application enhancement
|
| |
- Application consolidation
|
| |
|
|
Application development activities can be bound by CSR, SLA framework with critical service level (CSL) and quality process and result (QPR) measures.
|
|
CSL and QPR measures |
|
|
| |
- Application development & enhancement (M&E) productivity
- Schedule compliance
- Application scope management
- Budget adherence
- Project status
- Delivered product quality
- Post implementation customer satisfaction
- Phase containment
- Defect containment
|
|
|
Our unique value proposition lies in our ability to do the following tasks with utmost efficiency:- |
|
|
| |
- Use global delivery model for application development Knowledge acquisition and retention
- Use our matrix organization structure for using the required expertise
- Track the SLAs norms using web tools, which are transparent even to our customers
- Focus on re-usability thus reducing cycle times and costs
Application Maintenance |
|
| |
Techwave has a well-defined and mature application maintenance process, which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of these activities can be governed and monitored by SLA framework:
|
| |
- Requests management
- Management of incidents
- Processing of requests
- Work around
- Resolution
- Root cause analysis
|
|
|
Our application maintenance services deliver the best |
|
|
| |
- Drive continuous improvements in quality of services
- Improve applications stability
- Reduce support costs thereby enabling more avenues to invest in our client’s business strategic IT initiatives
|
|
|
Production Support |
|
|
Techwave has a well-defined and mature production support management process, which allows effective capture, reporting, tracking and resolution of Issues. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the request / problem levels. Each of these activities will be governed by service level agreements (Slaps).
|
| |
- Request / problem management
- Management of incidents
- Processing of incidents
- Work around
- Resolution
- Deployment of patches
- Root cause analysis
- Interaction
|
|
We are capable of providing the following production support services to customers, for the business critical applications with stringent SLAs for response, work around & resolution of issues. 24 hours X 7 Days a week resolution of issues..
|
| |
- Our unique value proposition lies in our ability to provide the help desk service
- Use global delivery model for round the clock attention to the critical issues
- Capture the knowledge gained in the issue resolution for effective usage
- Use our alliances for getting the support from third party vendors
- Track the SLAs norms using web tools, which are transparent even to our customers
|
|
| |
