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Techwave Ecommerce
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Help Desk & BPO- Online Support a Click Away
Help desk and BPO services in Techwave.com has up-to-the-minute information about shopping carts and ecommerce solutions on Email and fax correspondence, inside sales, direct mail processing, upgrading order processing, online chat / live Chat, shipment tracking, Order/account status, credit card processing, literature requests, back Office Accounting, data entry and technical support to customers. The services involve a wide range of system administration tasks as well. All plans include 24/7 technical support.
Outsourcing is undertaken through Techwave.com’s high capacity and scalable BPO operations or Call Center Services. We Handle for our domestic and international customers 24 hours a day, 7 days a week and 365 days a year consultation on shopping cart or ecommerce solution based queries. Services involve skill based routing, calls and queries get automatically distributed to the most qualified and trained representatives for efficient, high quality service handling phone orders online, Online chat / live Chat and pre-sales questions, general customer support, technical support, sales and billing support and credit card information.
In addition to these, Techwave.com has its automated Live Chat Software. Techwave.com offers the most comprehensive and system friendly live help online software which is completely free for our clients. It has an easy set up process which is a matter of few minutes along with 24X7 highly customizable live help relating shopping cart features and ecommerce solutions. Live help online shows your website traffic and the information of the visitors and navigation path. Tracking visitors has been made easy through the search engine traffic and key word strategic analysis. Through this software successful completion of the checkout process is undertaken to avoid the possibility of shopping cart abandonment. Therefore the help desk and BPO at Techwave.com assures that online live help is just a click away.
     
 
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