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Outsourcing today is undertaken by means of high capacity and performance oriented BPO operations or Call Center Services. The BPO operators are always one step ahead in solving customer's queries relating to products and services dealt by the company.  Customer satisfaction plays an important role in determining the overall success of the e-business and that's exactly why your business should adopt a good online assistance that not only aims at customer satisfaction but also making your average employee's activities hassle free. Domestic and international customers are dealt 24 hours a day, 7 days a week and 365 days a year consultation on the online shopping cart features or e-commerce solution based queries. Services involve skill based routing, calls and queries  that get distributed automatically to the most qualified and trained representatives for efficient, high quality service handling phone orders online, online chatting for pre-sales and after-sales queries, general customer support, technical support, sales and billing support and credit card information.

Help desk and BPO services boosts company sales enabling smooth functioning of the business without any hassles to employees with regard to solving a simple or a technical query of the customers hence satisfying customers by providing necessary information and assistance on demand. The helpdesk services as a part of the e-commerce website provide up-to-the-minute information about shopping carts and ecommerce solution on Email and fax correspondence, inside sales, direct mail processing, upgrading order processing, online chat / live Chat, shipment tracking, Order/account status, credit card processing, literature requests, back Office Accounting, data entry and technical support to customers. The services involve a wide range of system administration tasks as well.

Online assistance for e-commerce websites feature comprehensive and system friendly Live Chat Software. The set up process is quick and easy that enables 24X7 highly customizable live help relating to shopping cart features and e-commerce solutions. Live help online shows your website traffic and the information of the visitors and navigation path. The customer care involved in the online chatting process identify prospects based on  visitor behavior, time spent visiting a particular website, customer profile, time spent viewing a specific product and purchase history(if any) based on which personalized live chat session are held at the peak moment when a customer tries to exit from the product page. The live chat or online help software increases your online revenues with higher conversion rate and can take larger order size. It shortens the sale circle with the customer as secure order is taken at the time of the chat only. Above all it builds confidence with your customer. The executive involved in the live chat process utilizes proactive manners like offer discounts, personalized promotions, assurance of reduction of shipping charges and marketing strategies to entice customers to complete the final checkout process. In short, the live chat software by far helps in successful completion of the checkout process for smooth online buying. Thus, the helpdesk BPO services provide extensively desirable online assistance including the Live Chat software as one of the customized e-commerce feature.

     
 
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