Restoring 99.9% Availability Across 700+ Servers with 24/7 Managed Operations
NOC-led managed services that transformed reactive IT into structured, SLA-driven operations.
Read the Case StudyA $3B Global IT Distributor Operating Across 70+ Countries, 700+ Servers
Industry
IT DistributionRegion
North AmericaCompetencies
Siloed IT teams, a vendor exit removing monitoring support, and a VMware to Broadcom transition left a $3B distributor with poor visibility and delayed incident response.
Deployed 24/7 NOC with vCenter and ServiceNow integration, ITIL-based L1/L2/L3 support tiers, unified infra management, and a VMware to Broadcom migration roadmap.
Achieved 99.9%+ system availability, improved MTTA and SLA adherence, reduced support costs via offshore model, and shifted IT ops from reactive to fully managed.
99.9%+
System availability achieved
700+
Servers under managed ops
24/7
NOC monitoring coverage
SLA+
MTTA and SLA adherence improved
Lower
Support costs via optimized offshore model
A $3B Global IT Distributor Operating Across 70+ Countries, 700+ Servers
Siloed IT teams, a vendor exit removing monitoring support, and a VMware to Broadcom transition left a $3B distributor with poor visibility and delayed incident response.
Deployed 24/7 NOC with vCenter and ServiceNow integration, ITIL-based L1/L2/L3 support tiers, unified infra management, and a VMware to Broadcom migration roadmap.
Achieved 99.9%+ system availability, improved MTTA and SLA adherence, reduced support costs via offshore model, and shifted IT ops from reactive to fully managed.
99.9%+
System availability achieved
700+
Servers under managed ops
24/7
NOC monitoring coverage
SLA+
MTTA and SLA adherence improved
Lower
Support costs via optimized offshore model
A Financial Technology Company specialing in Mutlicurrency and international payments
Industry
Financial ServicesRegion
UKSiloed IT teams, a vendor exit removing monitoring support, and a VMware to Broadcom transition left a $3B distributor with poor visibility and delayed incident response.
Deployed 24/7 NOC with vCenter and ServiceNow integration, ITIL-based L1/L2/L3 support tiers, unified infra management, and a VMware to Broadcom migration roadmap.
Achieved 99.9%+ system availability, improved MTTA and SLA adherence, reduced support costs via offshore model, and shifted IT ops from reactive to fully managed.
99.9%+
System availability achieved
700+
Servers under managed ops
24/7
NOC monitoring coverage
SLA+
MTTA and SLA adherence improved
Lower
Support costs via optimized offshore model
Always On. Always Managed. Always Improving.
Structured IT operations that turn reactive support into predictable, SLA-driven performance.
